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FAQ

Q: Do I need to have an account to order?

A: No, you can also place an order as a guest. 
But if you have an account with us,you can receive updates detailing our new releases and special promotions.

 


Q: What payment methods do you accept?

A: We accept paypal and credit card payments(Visa, Mastercard, American Express, Discover, JCB, Diners Club.).

 

 

Q: Are there any exchange rates?

A: All of our transactions are based in US Dollars. You can switch currencies by using small icons at the bottom of the middle of the screen.



Q: How do I set my shipping address?

A: Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non- English letters, you are advised to use the similar English ones instead. 

 


Q: Can I change my shipping address after placing an order?

A: Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.



Q: How long does shipping take & how can I track my package?

A: After an order has been placed,will ship your items within 3-5 business days. 
Please allow 20-40 business days for your order to arrive. We know it takes some patience, but it is worth it.
Once the order has shipped,orders can be tracked through TRACKING ORDER in our website directory.



If you still have any question, please CONTACT US directly or send an email at help@cosmarto.com

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